Contact Center Features
LoopStart provides more contact center features that are customizable by user type.
Many of our Platform features are unique to the Loopstart platform and are designed to save your clients money.
The ability for a Contact Center Agent to receive inbound Queue calls automatically.
The ability for a Contact Center Agent to receive a single inbound Queue call.
The ability to define whether an Agent is a Queue member based on their User profile, or specific devices....
The ability to define a Priority Level (1-99) for an Agent within a Queue. Agents may be assigned different...
The ability for a Contact Center Agent to log in/out of a Queue.
The ability to define the number of simultaneous Queue calls an Agent may handle on a per-Queue basi...
The ability to define the number of simultaneous SMS sessions an Agent may handle on a per-Queue bas...
The ability to assign an automatic delay between handled calls. This is useful when Agents need to finish...
Reseller and Domain call graphs showing the average, max, and minimum calls handled within a given timeframe....
The ability to look at detailed call history data (CDR) at various levels of the organization.
The ability to place groups of agents into queue(s) in order to answer inbound calls in a particular...
The ability for an Agent to assign a Call Disposition (aka: Reason Code) to appear in the call reports....
The ability to assign detailed Agent status indicators beyond the default “lunch”, “break”, “available”,...
Dedicated portal for Agents & Supervisors that provides access to function-specific features: Queue...
Real-Time and Scheduled delivery of reports to Supervisors & Agents. There are several provided...
The ability to assign a PSTN number as an Agent. Although feature codes will not be functional, the Queue...
The ability to require an External Agent to provide DTMF confirmation of them answering the call, to...
The ability for a Contact Center agent to make themselves available/unavailable to handle Queue calls....
The ability for queue calls to request a call back, rather than wait for an available agent.
The ability to shut down a queue and send inbound calls to an alternate destination. This function can...
The ability to tell the caller their estimated wait time and/or position in queue, while on hold.
