Contact Center Features

LoopStart provides more contact center features that are customizable by user type. 

Many of our Platform features are unique to the Loopstart platform and are designed to save your clients money.

agentavailablityauto
Agent - Availability Auto
The ability for a Contact Center Agent to receive inbound Queue calls automatically.
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agentavailabilityonce
Agent - Availability Once
The ability for a Contact Center Agent to receive a single inbound Queue call.
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agentdeviceselection
Agent Device Selection
The ability to define whether an Agent is a Queue member based on their User profile, or specific devices....
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agentpriority
Agent Priority
The ability to define a Priority Level (1-99) for an Agent within a Queue. Agents may be assigned different...
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agentsimultaneouscalls
Agent Queue Membership - Login/Logout
The ability for a Contact Center Agent to log in/out of a Queue.
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agentsimultaneouscalls
Agent Simultaneous Calls
The ability to define the number of simultaneous Queue calls an Agent may handle on a per-Queue basis.
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agentsimultaneoussms
Agent Simultaneous SMS
The ability to define the number of simultaneous SMS sessions an Agent may handle on a per-Queue basis.
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agentwraptime
Agent Wrap Time
The ability to assign an automatic delay between handled calls. This is useful when Agents need to finish...
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callgraphs
Call Graphs
Reseller and Domain call graphs showing the average, max, and minimum calls handled within a given timeframe....
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call-history
Call History
The ability to look at detailed call history data (CDR) at various levels of the organization.
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call-queue
Call Queue
The ability to place groups of agents into queue(s) in order to answer inbound calls in a particular...
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contactcenteranalytics
Contact Center Analytics
Dashboards for display within the Contact Center for large-scale viewing.
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contactcentercalldisposition
Contact Center Call Disposition (Reason Codes)
The ability for an Agent to assign a Call Disposition (aka: Reason Code) to appear in the call reports....
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contactcentercustomstatus
Contact Center Custom Statuses
The ability to assign detailed Agent status indicators beyond the default “lunch”, “break”, “available”,...
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contactcenterportal
Contact Center Portal
Dedicated portal for Agents & Supervisors that provides access to function-specific features: Queue...
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contactcenterreports
Contact Center Reports
Real-Time and Scheduled delivery of reports to Supervisors & Agents. There are several provided...
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agentexternal
External Agent
The ability to assign a PSTN number as an Agent. Although feature codes will not be functional, the Queue...
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externalagentconfirmation
External Agent Confirmation
The ability to require an External Agent to provide DTMF confirmation of them answering the call, to...
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queueavailability
Queue Availability
The ability for a Contact Center agent to make themselves available/unavailable to handle Queue calls....
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queuecallback
Queue Callback
The ability for queue calls to request a call back, rather than wait for an available agent.
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18, dark mode, sleep mode, night mode, moon, button, interface
Queue Night Mode
The ability to shut down a queue and send inbound calls to an alternate destination. This function can...
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queuesatusindicators
Queue Status Indicators
The ability for phone BLF buttons to monitor the status of a Queue.
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queuewaittime
Queue Wait Time/Position
The ability to tell the caller their estimated wait time and/or position in queue, while on hold.
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recordingqueue
Recording - Queue
The ability to record calls automatically, based on a set of rules.
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