Platform Features

Loop Start provides more platform-level features that are customizable by user type.  Many of our Platform features are unique to the Loopstart platform and are designed to save your clients money.

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Unique LoopStart Feature
auto-attendant
Auto Attendant
The ability to route calls to pre-programmed destinations, based on the option selected by the caller.
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auto-extension-dialing
Auto Attendant - Extension Dialing
The ability to enable/disable extension entry within an Auto Attendant. If disabled, only programmed...
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auto-attendant-revert-settings
Auto Attendant - Revert Settings
The ability to define the action taken based on whether no options or an invalid option is selected.
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auto-attendant-speak
Auto Attendant - Speech
The ability to route calls to pre-programmed destinations, based on the words spoken by the caller.
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auto-attendant-timed-menu-greetings
Auto Attendant - Timed Menu Greetings
The ability to play a different intro greeting based on an assigned Time Frame. Menu option selections...
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auto-attendant-timeouts
Auto Attendant - Timeouts
The ability to set limits on digit delay and number of digits received within an Auto Attendant.
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billing-reports
Billing Reports
A monthly report electronically delivered to the Reseller, detailing the high/low/average watermark for...
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branding-control
Branding Control
Reseller control to adjust branding graphics/colors of their NetSapiens environment.
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conference-bridge
Conference Bridge
The ability to create Owned/Dedicated Conference Bridges.
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Unique LoopStart Feature
customer-self-service
Customer Self Service
The ability for the end customer’s Administrative personnel to manage billable elements of their account,...
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Unique LoopStart Feature
customizable-sit-mesages
Customizable Calling Treatments
The ability, at a Domain or Reseller level, to build specific extensions to address specific call scenarios,...
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customizable-support-numbers
Customizable Support Numbers
The ability, at a Domain or Reseller level, to build specific extensions to route calls to a support...
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Unique LoopStart Feature
demo-deletion-grace-period
Demo Deletion Grace Period
The ability for an expired demo/trial’s data to be maintained. If the account is converted to an active...
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Unique LoopStart Feature
dial-plan-control
Dial Plan Control
Reseller control to apply specific Dial Plans on a per-Domain basis.
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domain-call-limits
Domain Call Limits
The ability to set limits on the number of concurrent calls a Domain is permitted to have active. Emergency...
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Unique LoopStart Feature
domain-creation-templates
Domain Creation Templates
The ability to create Domain Templates, for duplication when onboarding new customers
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domain-feature-limits
Domain Feature Limits
The ability to set limits on various elements within a Domain. Example: Max Concurrent Calls, Max Users,...
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email-notifications-self-service
Email Notifications - Self Service
The ability for users to self-reset their Unified Communications account passwords.
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email-notifications-welcome
Email Notifications - Welcome
A welcome email that provides the user with details about their Unified Communications account.
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email-to-fax
Email-to-FAX
The ability to send FAXes from your email client. The Email body acts as the cover page, and any compatible...
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endpoint-provisioning
Endpoint Provisioning
The ability to program features/buttons on physical endpoints via a graphical display, from within the...
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fax-to-email
FAX-to-Email
The ability to receive FAXes in your email.
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health-status-alerts
Health Status Alerts
Branded Notifications to Health Status Alerts and Maintenance Windows.
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integrated-call-me
Integrated Call Me
The ability to insert code into your business website that enables a visitor to request a callback from...
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integrated-web-chat
Integrated Web Chat
The ability to insert code into your business website that enables an Instant Messaging modal to interact...
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Unique LoopStart Feature
neural-speak-voicemail-prompts
Neural Speech Voicemail Prompts
English Voicemail Prompts recorded with Neural Speech.
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Unique LoopStart Feature
number-disconnecting
Number Disconnecting
The ability to disconnect a DID/TFN from within the NetSapiens portal. Reseller can enable this feature...
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Unique LoopStart Feature
number-ordering
Number Ordering
The ability to search for and order DIDs/TFNs from within the NetSapiens portal. Reseller can enable...
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Unique LoopStart Feature
number-porting
Number Porting
The ability to port DIDs/TFNs into the account from within the NetSapiens portal. Reseller can enable...
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queue-call-back
Queue Callback
The ability for queue calls to request a call back, rather than wait for an available agent.
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Unique LoopStart Feature
redundancy-geographic
Redundancy - Geographic
Distributed nodes that can process calls independently and are kept in real-time sync.
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ring-groups
Ring Groups
The ability to place users into group(s) in order to answer inbound calls. Inbound calls ring all endpoints...
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Unique LoopStart Feature
self-signup
Self Sign-up
The ability to sign up for a limited duration trial, offering full access to the features of the platform.
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sip-trunk-ip-validation
SIP Trunk IP Validation
The ability to assign a specific IP address for a trunk, only processing calls to/from that address.
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sip-trunk-registration
SIP Trunk Registration
The ability to create a SIP trunk that accepts registration from the on-premise system. This allows the...
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sip-trunk-routing
SIP Trunk Routing
The ability to apply routing plans to SIP trunks, supporting distribution and failover needs such as...
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sip-trunk-routing
SIP Trunking
The ability to create SIP Trunks to on-premise SIP-capable hardware.
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text-messaging
Text Messaging
The ability to send/receive SMS/MMS messages from within the NetSapiens portal or soft-clients.
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text-to-speach
Text-to-Speech
The ability to generate custom messages (such as Messaging-on-Hold, Auto Attendants, or Voicemail Prompts)...
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user-scopes
User Scopes
The ability to assign users one of several predefined feature levels. These levels may additionally define...
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