Time Frames
The ability to create time- or day-blocks for call routing. Examples are: Business Hours table, Vacation table, Lunch Hours table, etc.
Reseller
Timezone Support
The ability to assign the time zone for resources within the NetSapiens portal. This can impact anything from portal display, to call routing.
User Masquerade
The ability for an Administrative User to view the NetSapiens portal as another user (usually used for troubleshooting purposes).
Portal Support Link
A link within the NetSapiens portal that either launches the Reseller’s support website, or opens a new Reseller support email, prefilled with their user information.
Portal Support Link Read More »
Reseller Call Count
The ability for the Reseller to set/adjust their own billed Concurrent Call Count at any time during the billing cycle, from within the NetSapiens portal.
Reseller Call Count Read More »
Reseller Defaults
The ability for the Reseller to define their own Domain Defaults, which are used every time they add a new Domain. This allows the Reseller to globally define settings for themselves, that are normally system-wide options.
Time Display Format
The ability to define how the Time is displayed in the NetSapiens portal.
Time Display Format Read More »
Endpoint Configuration Sync Status
An indicator within the NetSapiens portal that shows the last time user endpoints retrieved their latest configuration, and whether changes have been made since that time, that haven’t been retrieved yet.
Endpoint Configuration Sync Status Read More »
Endpoint Registration Status
An indicator within the NetSapiens portal that shows the current registration status of user endpoints.
Endpoint Registration Status Read More »
