Call Pickup – Directed
The ability to acquire a ringing call at the user or queue you enter the extension for.
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Office Manager
Call Pickup – Group
The ability to acquire a ringing call from any user in the same Department as the dialing user. Calls are acquired in a FIFO order.
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Call Pickup – System
The ability to acquire a ringing call from any user in the same Domain as the dialing user. Calls are acquired in a FIFO order.
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Call Queue
The ability to place groups of agents into queue(s) in order to answer inbound calls in a particular sequence. Available sequences are: Ring All, Round Robin, Tiered Round Robin, Linear Hunt, & Linear Cascade.
Call Screening
The ability to prompt a caller for their name before extending the call to an endpoint. Additional controls exist to filter identified spam calls as well.
Calling Permissions – Custom
The ability to create Domain-Specific Calling Permissions, as-needed for specific customer use.
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Anonymous Call Rejection
The ability to enable a Do-Not-Disturb function for calls from Anonymous sources, or sources that chose to hide their Caller ID.
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Calling Permissions – Global
The ability to assign a maximum call level to users, restricting where they are permitted to call. Calling Permissions include: Internal, Domestic, On-Continent, International Low-Risk, & International High-Risk.
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Number Ordering
The ability to search for and order DIDs/TFNs from within the NetSapiens portal. Reseller can enable this feature for Customer Managers as well, if desired. If enabled for Customer Managers, Resellers receive activity notifications.
Number Porting
The ability to port DIDs/TFNs into the account from within the NetSapiens portal. Reseller can enable this feature for Customer Managers as well, if desired. If enabled for Customer Managers, Resellers receive activity notifications.
