Portal Support Link
A link within the NetSapiens portal that either launches the Reseller’s support website, or opens a new Reseller support email, prefilled with their user information.
Portal Support Link Read More »
Office Manager
Time Display Format
The ability to define how the Time is displayed in the NetSapiens portal.
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Time Frames
The ability to create time- or day-blocks for call routing. Examples are: Business Hours table, Vacation table, Lunch Hours table, etc.
Timezone Support
The ability to assign the time zone for resources within the NetSapiens portal. This can impact anything from portal display, to call routing.
User Masquerade
The ability for an Administrative User to view the NetSapiens portal as another user (usually used for troubleshooting purposes).
Number Disconnect
The ability to disconnect a DID/TFN from within the NetSapiens portal. Reseller can enable this feature for Customer Managers as well, if desired. If enabled for Customer Managers, Resellers receive activity notifications. Numbers disconnected by the customer are still available for reactivation in the event of an accidental disconnect.
Number Ordering
The ability to search for and order DIDs/TFNs from within the NetSapiens portal. Reseller can enable this feature for Customer Managers as well, if desired. If enabled for Customer Managers, Resellers receive activity notifications. Numbers can be ordered from an available pool, vanity numbers, or even sequential ranges of numbers.
Bulk Editing
The ability to make modifications to multiple resources at once within the NetSapiens portal.
Number Porting
The ability to port DIDs/TFNs into the account from within the NetSapiens portal. Reseller can enable this feature for Customer Managers as well, if desired. If enabled for Customer Managers, Resellers receive activity notifications.
