Portal Support Link
A link within the NetSapiens portal that either launches the Reseller’s support website, or opens a new Reseller support email, prefilled with their user information.
Portal Support Link Read More »
CC Supervisor
Time Display Format
The ability to define how the Time is displayed in the NetSapiens portal.
Time Display Format Read More »
Time Frames
The ability to create time- or day-blocks for call routing. Examples are: Business Hours table, Vacation table, Lunch Hours table, etc.
Timezone Support
The ability to assign the time zone for resources within the NetSapiens portal. This can impact anything from portal display, to call routing.
Call History – Detailed Trace
The ability to see detailed SIP signaling and Core Processing details of a given call.
Call History – Detailed Trace Read More »
Call History – QoS
The ability to see Quality-of-Service details for calls.
Call History – QoS Read More »
Date Display Format
The ability to define how the Date is displayed in the NetSapines portal.
Date Display Format Read More »
Department Partitioning
The ability to create Departments within a Domain, in order to group department-specific resources or assign common settings to a group of resources. Departments can be either names or numbers, though names are recommended. Names may not be duplicated within a Domain.
Department Partitioning Read More »
Endpoint Registration Status
An indicator within the NetSapiens portal that shows the current registration status of user endpoints.
Endpoint Registration Status Read More »
FAX Portal
The ability to send/receive FAXes from within the NetSapiens portal. FAXes sent via Email will appear in this portal as well.
