Timezone Support
The ability to assign the time zone for resources within the NetSapiens portal. This can impact anything from portal display, to call routing.
CC Agent
Portal Support Link
A link within the NetSapiens portal that either launches the Reseller’s support website, or opens a new Reseller support email, prefilled with their user information.
Portal Support Link Read More »
Time Display Format
The ability to define how the Time is displayed in the NetSapiens portal.
Time Display Format Read More »
Time Frames
The ability to create time- or day-blocks for call routing. Examples are: Business Hours table, Vacation table, Lunch Hours table, etc.
Call History – Cradle-to-Grave
The ability for the user to look at beginning-to-end processing of their call in a simplified view.
Call History – Cradle-to-Grave Read More »
Call History – Detailed Trace
The ability to see detailed SIP signaling and Core Processing details of a given call.
Call History – Detailed Trace Read More »
Call History – QoS
The ability to see Quality-of-Service details for calls.
Call History – QoS Read More »
Date Display Format
The ability to define how the Date is displayed in the NetSapines portal.
Date Display Format Read More »
Department Partitioning
The ability to create Departments within a Domain, in order to group department-specific resources or assign common settings to a group of resources. Departments can be either names or numbers, though names are recommended. Names may not be duplicated within a Domain.
Department Partitioning Read More »
Endpoint Registration Status
An indicator within the NetSapiens portal that shows the current registration status of user endpoints.
Endpoint Registration Status Read More »
