Portal Support Link
A link within the NetSapiens portal that either launches the Reseller’s support website, or opens a new Reseller support email, prefilled with their user information.
Portal Support Link Read More »
Advanced
Time Display Format
The ability to define how the Time is displayed in the NetSapiens portal.
Time Display Format Read More »
Time Frames
The ability to create time- or day-blocks for call routing. Examples are: Business Hours table, Vacation table, Lunch Hours table, etc.
Timezone Support
The ability to assign the time zone for resources within the NetSapiens portal. This can impact anything from portal display, to call routing.
FAX Portal
The ability to send/receive FAXes from within the NetSapiens portal. FAXes sent via Email will appear in this portal as well.
Health Status Monitor
Branded Health Status Dashboard viewable from within the NetSapiens portal that shows the real-time health of the platform’s components.
Health Status Monitor Read More »
Localization
The ability to define the preferred language for each User. Localization can also be applied to individual inbound numbers as well.
Location Partitioning
The ability to create Locations within a Domain, in order to group site-specific resources or assign common settings to a group of resources. Locations can be either names or numbers. If 3-digit numbers are used, additional features become available. Location names may not be duplicated within a Domain.
Location Partitioning Read More »
Call History – Cradle-to-Grave
The ability for the user to look at beginning-to-end processing of their call in a simplified view.
Call History – Cradle-to-Grave Read More »
