Portal Support Link
A link within the NetSapiens portal that either launches the Reseller’s support website, or opens a new Reseller support email, prefilled with their user information.
Portal Support Link Read More »
Portal Features
Reseller Call Count
The ability for the Reseller to set/adjust their own billed Concurrent Call Count at any time during the billing cycle, from within the NetSapiens portal.
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Reseller Defaults
The ability for the Reseller to define their own Domain Defaults, which are used every time they add a new Domain. This allows the Reseller to globally define settings for themselves, that are normally system-wide options.
Time Display Format
The ability to define how the Time is displayed in the NetSapiens portal.
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Time Frames
The ability to create time- or day-blocks for call routing. Examples are: Business Hours table, Vacation table, Lunch Hours table, etc.
Timezone Support
The ability to assign the time zone for resources within the NetSapiens portal. This can impact anything from portal display, to call routing.
User Masquerade
The ability for an Administrative User to view the NetSapiens portal as another user (usually used for troubleshooting purposes).
Location Partitioning
The ability to create Locations within a Domain, in order to group site-specific resources or assign common settings to a group of resources. Locations can be either names or numbers. If 3-digit numbers are used, additional features become available. Location names may not be duplicated within a Domain.
Location Partitioning Read More »
Number Disconnect
The ability to disconnect a DID/TFN from within the NetSapiens portal. Reseller can enable this feature for Customer Managers as well, if desired. If enabled for Customer Managers, Resellers receive activity notifications. Numbers disconnected by the customer are still available for reactivation in the event of an accidental disconnect.
