Platform Features

Customizable Calling Treatments

The ability, at a Domain or Reseller level, to build specific extensions to address specific call scenarios, and inform the caller of the call failure. If not programmed, the global messages will be played. An example is a message telling the user they’ve dialed an invalid feature code. See support article for a complete list of available SIT messages and setup instructions.

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Customizable Support Numbers

The ability, at a Domain or Reseller level, to build specific extensions to route calls to a support line. If not programmed, the global message informing the caller to contact their support representative will be played. If the Domain/Reseller override is built, an Auto Attendant or Queue can be built to provide a more customized user experience. See support article for setup instructions.

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